HOW WE SHIP EFFICIENTLY AROUND THE WORLD
Our products are manufactured under fair conditions and in compliance with all standards by our trusted partners in China and are subject to the strictest controls during production to ensure both the quality and safety of our products.
In order to ship products worldwide, containers usually have to be sent around the world on large cargo ships to be trucked to large warehouses from where they are distributed to customers. This is not very efficient and certainly not environmentally friendly. Therefore, this method was never an option for us at WLOOM. We only move goods that need to be moved. And we move them as short and therefore as environmentally friendly as possible. We achieve this through a process we call "stowage recovery". And this is how it works:
Our main warehouse is located in the same region where our goods are manufactured. Almost every order is processed here. Within a few hours on working days we make your order ready for shipping and then hand it over to our shipping service provider.
This shipping service provider now looks for available free storage space on already chartered flights flying to the customer's country. This can also be in the cargo hold of a passenger aircraft.
This way we can ship very quickly all over the world, plus it makes each flight more efficient and environmentally friendly instead of sending additional cargo planes or cargo ships on their way.
It is important to us to be as transparent as possible to our customers, which is why we are open about our practice.
If you have any further questions, please feel free to contact our support team by using the contact form or by sending us an email to firstname.lastname@example.org.
Order and Shipping
How long does shipping take?
Since we ship internationally, shipping time usually takes between 5 and 14 business days. On business days we ship within 24 hours and we will send you a tracking number via email.
HELP! I provided a wrong address. What can I do?
Now you should be quick. As long as we haven't hand over your order to the shipping carrier yet we can still change your shipping address.
Send us an email to email@example.com or use our contact form.
Can I return my order?
We are sure that you will love our products. Nevertheless, we offer all our customers a 30-days-money-back-guarantee.
Just send us an email to firstname.lastname@example.org or use our contact form.
What if my order is damaged?
If the product arrives damaged please send us an email immediately after receiving your order with a photo or a video that shows the damage to email@example.com.
We will then offer you a suitable solution as soon as possible.
Where can I use the Nano Brush?
The Nano Brush is incredibly versatile. It works perfect on carpets, sofas, (car) mats and scratch posts.
How do I charge the Power Ball?
The Power Ball has a hidden USB port under the On/Off button. You can easily charge it with the supplied USB cable.
Is the Power Ball loud?
No. The electronics of the Power Ball are silent. In addition, the ball is covered with a silicon skin so that it hardly makes any noises while rolling.
Can the Power Ball damage my furniture?
No. The Power Ball is very light and also covered with a silicone skin that makes it soft, so nothing can happen.