Cancellation terms for consumers
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date,
- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;
In order to exercise your right of withdrawal, you must inform us (WLOOM / firstname.lastname@example.org) by means of a clear declaration by email of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than
within 30 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us WLOOM immediately and in any case no later than 30 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of 30 days.
You bear the direct costs of returning the goods. If the item arrives damaged or not in perfect condition, you will not have to pay any return fees. In this case, you will receive a return label from us, or if the damage can be proven by photos and/or videos, we will refund your money without you having to send the item back to us.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and return it by mail). - To email@example.com :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*) - Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper) - Date
(*) Delete as applicable.
Order changes and cancellations
Please note that orders cannot be changed or canceled once they have been received in order to ensure the seamless flow of our production process.
Please note that the return of goods is possible for a maximum of 30 days after receipt of the goods. For a return to be eligible, the goods must be unused, unopened and in their original packaging.
Typing errors in personalized products are only subject to complaint if the typing error was our fault.
Personalized products are excluded from return and exchange.
Order and Shipping
How long does shipping take?
Since we ship internationally, shipping time usually takes between 5 and 14 business days. On business days we ship within 24 hours and we will send you a tracking number via email.
HELP! I provided a wrong address. What can I do?
Now you should be quick. As long as we haven't hand over your order to the shipping carrier yet we can still change your shipping address.
Send us an email to firstname.lastname@example.org or use our contact form.
Can I return my order?
We are sure that you will love our products. Nevertheless, we offer all our customers a 30-days-money-back-guarantee.
Just send us an email to email@example.com or use our contact form.
What if my order is damaged?
If the product arrives damaged please send us an email immediately after receiving your order with a photo or a video that shows the damage to firstname.lastname@example.org.
We will then offer you a suitable solution as soon as possible.
Where can I use the Nano Brush?
The Nano Brush is incredibly versatile. It works perfect on carpets, sofas, (car) mats and scratch posts.
How do I charge the Power Ball?
The Power Ball has a hidden USB port under the On/Off button. You can easily charge it with the supplied USB cable.
Is the Power Ball loud?
No. The electronics of the Power Ball are silent. In addition, the ball is covered with a silicon skin so that it hardly makes any noises while rolling.
Can the Power Ball damage my furniture?
No. The Power Ball is very light and also covered with a silicone skin that makes it soft, so nothing can happen.